Refund policy
Return & Cancellation Policy
At Krutagn Designs, every order is carefully prepared and quality-checked before it is dispatched. Since our products include personalised and made-to-order designs, we follow a specific return and cancellation policy to maintain the quality and accuracy of every order.
Returns & Exchanges
As most of our products are personalised or made especially for each customer, we do not accept returns or exchanges for orders that have been delivered correctly and in satisfactory condition.
Returns or exchanges are only considered in cases where:
1. The product received is different from what was ordered.
2. The product has a genuine manufacturing or printing defect.
3. The product has been damaged during transit.
If you receive an order with any of the above issues, please contact us at krutagndesigns@gmail.com / +91 7623026000 within 48 hours of delivery.
Please include your order number along with clear photographs or videos of the product and packaging so that we can assess the issue.
Damaged or Incorrect Orders
We take responsibility for errors that occur during our production or dispatch process.
If your order has arrived damaged or an incorrect product has been sent, our team will review the issue and provide an appropriate resolution. Depending on the situation, this may include replacement, correction, or refund.
For products damaged during delivery, photographs of the outer packaging and the damaged product are required to help us process the claim.
Products should not be used, altered, or damaged further after delivery if you wish to raise a claim.
Personalised & Custom Orders
Personalised products are created specifically according to the details provided and approved by the customer.
Once the customer has approved the final design, changes to names, dates, spellings, colours, layouts, or other details cannot be claimed as a production error if they were present in the approved design.
We therefore request customers to carefully review the final proof before giving approval.
Once production has started, personalised and custom orders cannot be cancelled.
Order Cancellation
1. Personalised/customised orders cannot be cancelled once the order is confirmed.
2. If a cancellation request is received before dispatch, we will try to stop the shipment, but cancellation is not guaranteed.
3. cancellations are only possible within [12 hours] of placing the order, and only if production has not yet begun. To request a cancellation, contact us immediately on WhatsApp at +91 7623026000 with your order number.
Refunds
Where a refund is approved, the amount will be processed through the applicable payment method.
Refunds are generally initiated within 7–10 working days after the refund has been approved. The time taken for the amount to reflect in the customer's account may vary depending on the bank or payment provider.
Any applicable shipping or delivery charges may be non-refundable unless the issue occurred due to an error on our part.
Important
Due to the handcrafted, printed, and personalised nature of our products, slight variations in colour, paper texture, printing, or finishing may occur and will not necessarily be considered a defect.
We're a small team that genuinely cares about every order. If anything about your order isn't right, talk to us — we'll always do our best to help.
For return, exchange, cancellation, or refund queries:
Email:krutagndesigns@gmail.com /Phone: +91 7623026000